Terms and conditions
1. Introduction
These Terms and Conditions ("Terms") govern your use of mealgo.co.uk ("we," "us," or "our") for ordering food online. By accessing or using our website, you agree to comply with these Terms. If you disagree, please refrain from using our service.
These Terms and Conditions ("Terms") govern your use of mealgo.co.uk ("we," "us," or "our") for ordering food online. By accessing or using our website, you agree to comply with these Terms. If you disagree, please refrain from using our service.
2. Definitions
"Customer," "you," "your" – The person placing an order.
"Restaurant" – The food provider fulfilling orders.
"Order" – A request for food delivery/pickup.
3. Account Registration
You may need an account to place orders.
You must provide accurate information and keep login details secure.
We reserve the right to suspend accounts for fraudulent or abusive activity.
4. Placing Orders
Orders are subject to restaurant availability.
You must check all order details before confirming.
We are not responsible for incorrect orders due to user error.
5. Pricing & Payment
Prices are displayed in GBP (£) and include applicable taxes.
Payment is processed securely via [list payment methods, e.g., credit/debit cards, Stripe].
We reserve the right to correct pricing errors.
6. Delivery & Pickup
Delivery times are estimates and not guaranteed.
You must provide accurate delivery addresses; we are not liable for incorrect details.
If no one is available at delivery, the order may be cancelled without refund.
7. Cancellations & Refunds
Cancellations must be made before the restaurant starts preparing the order.
Refunds are processed per the Consumer Rights Act 2015.
If food is unsatisfactory, contact us within 24 hours for resolution.
8. Food Safety & Allergens
Restaurants are responsible for food quality and allergen information.
Customers must disclose allergies when ordering.
We are not liable for allergic reactions due to incorrect customer information.
9. Limitation of Liability
We are not responsible for:
Delays due to third-party delivery services.
Food quality issues (restaurants are responsible).
Technical errors beyond our control.
10. Privacy Policy
Your data is processed in accordance with our Privacy Policy, compliant with UK GDPR.
"Customer," "you," "your" – The person placing an order.
"Restaurant" – The food provider fulfilling orders.
"Order" – A request for food delivery/pickup.
3. Account Registration
You may need an account to place orders.
You must provide accurate information and keep login details secure.
We reserve the right to suspend accounts for fraudulent or abusive activity.
4. Placing Orders
Orders are subject to restaurant availability.
You must check all order details before confirming.
We are not responsible for incorrect orders due to user error.
5. Pricing & Payment
Prices are displayed in GBP (£) and include applicable taxes.
Payment is processed securely via [list payment methods, e.g., credit/debit cards, Stripe].
We reserve the right to correct pricing errors.
6. Delivery & Pickup
Delivery times are estimates and not guaranteed.
You must provide accurate delivery addresses; we are not liable for incorrect details.
If no one is available at delivery, the order may be cancelled without refund.
7. Cancellations & Refunds
Cancellations must be made before the restaurant starts preparing the order.
Refunds are processed per the Consumer Rights Act 2015.
If food is unsatisfactory, contact us within 24 hours for resolution.
8. Food Safety & Allergens
Restaurants are responsible for food quality and allergen information.
Customers must disclose allergies when ordering.
We are not liable for allergic reactions due to incorrect customer information.
9. Limitation of Liability
We are not responsible for:
Delays due to third-party delivery services.
Food quality issues (restaurants are responsible).
Technical errors beyond our control.
10. Privacy Policy
Your data is processed in accordance with our Privacy Policy, compliant with UK GDPR.
11. Changes to Terms
We may update these Terms at any time. Continued use constitutes acceptance.
12. Governing Law
These Terms are governed by English law, and disputes will be resolved in UK courts.
13. Contact Us
For questions, contact:
For questions, contact:
[info]@[mealgo].co.uk